Frequently Asked

Volunteer scheduling for churches
& nonprofits — answered

Pricing, Planning Center migration, background checks, SMS reminders, and everything else coordinators ask us before signing up.

What is GraceSquad?

GraceSquad is an all-in-one volunteer scheduling and member management platform built for churches and nonprofits. It combines an auto-fill scheduling engine, a member CRM, donation tracking, SMS and email reminders, and a child-safety check-in module — replacing tools like Planning Center, SignUpGenius, GroupMe, and a stack of spreadsheets.

How is GraceSquad different from Planning Center Volunteers?

Planning Center charges per module, which adds up fast: People, Services, Giving, Groups, and Registrations are each billed separately. GraceSquad bundles everything into a single plan that starts free and includes unlimited members on paid tiers. The scheduling engine also respects skills, certifications, and fairness across a 4-week rotation window — not just first-come, first-scheduled. See our full comparison at /compare.

Is there a free plan for small churches?

Yes. The Starter plan is free forever with no credit card required. It includes volunteer scheduling, up to 100 members, unlimited admins, the auto-fill engine, email reminders, and the portal for volunteers to view their schedule and swap shifts. No trial countdown and no per-volunteer fees.

How much does church volunteer scheduling software cost on paid plans?

GraceSquad Growth is $39/month with unlimited members, SMS reminders, the child-safety module, donation tracking, and priority support. The Ministry plan at $119/month adds multi-campus support, API access, and Checkr background check integration. Both paid plans come with a 14-day free trial.

Can I migrate from Planning Center or SignUpGenius?

Yes. We support CSV imports for members, volunteer profiles, service templates, and upcoming schedules. Most churches finish the migration in under an hour. If you have a Planning Center export and need help mapping fields, our team will walk you through it at no cost on any plan.

Does GraceSquad support background checks for volunteers?

Yes — Checkr integration is included on the Ministry plan. Coordinators can request a background check directly from a volunteer profile; the volunteer gets a consent email from Checkr, and results post back to GraceSquad automatically. Volunteers with a required background-check certification are blocked from auto-fill until their check completes.

Can volunteers swap shifts themselves?

Yes. Volunteers can request a swap from the portal — either picking a specific replacement or leaving it open for a coordinator to fill. Coordinators get notified immediately, approve or reject with one tap, and the reassignment happens automatically. All swap history is audited so you can see patterns over time.

How does the auto-fill scheduling engine work?

The auto-fill engine scores every eligible volunteer for each open role slot based on required skills, required certifications (e.g., background check, CPR), availability windows and blackout dates, rotation fairness over the last 4 weeks, and a below-median-hours bonus so load spreads evenly. It then drafts assignments for a coordinator to review and publish — never silently. Everything a coordinator would consider in a good rota, scored in under a second.

Is my data secure? Where is it hosted?

GraceSquad runs on hardened VPS infrastructure in the US with TLS 1.3 everywhere, encrypted database backups, and role-based access inside every org. We never share or sell member data, and any data we process is owned by your organization — you can export or delete it at any time from the admin panel.

Do you support SMS reminders?

Yes, SMS reminders are included on the Growth and Ministry plans (Starter is email-only). Reminders fire automatically 48 hours and 24 hours before each shift, and volunteers can reply directly to confirm or request a swap. SMS uses Twilio under the hood and deliverability is billed at-cost.

Can nonprofits (not churches) use GraceSquad?

Absolutely. The same platform works for food banks, youth programs, community outreach organizations, disaster-response teams, and any nonprofit that coordinates volunteers around scheduled events. Church-specific features (like ministries and child-safety check-in) can be hidden from the admin panel if they are not relevant to your organization.

How do I get started?

Sign up for the free Starter plan — no credit card — invite your team, import your members (CSV or manually), set up your first service template, and run auto-fill. Most coordinators have their first real schedule live in under thirty minutes.

Still have questions?

Most coordinators have their first schedule live in under thirty minutes.

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