Terms of Service

These terms govern your use of GraceSquad. By creating an account or using the service you agree to them. If you’re agreeing on behalf of an organisation, you confirm that you have authority to bind that organisation.

The service

GraceSquad is a platform for coordinating volunteers, managing members, scheduling services, accepting donations, and running communications for churches and non-profits. Features and pricing tiers are described on our pricing page.

Your account

• You are responsible for keeping your credentials secure and for activity under your account.
• You will not share access with anyone outside your organisation.
• You will provide accurate contact information and keep it current.

Your content

You own the data your organisation puts into GraceSquad (member records, schedules, donations, forms, etc.). We only use it to operate the service for you. You grant us a limited licence to store, process, and display your content as needed to deliver the service you paid for. You may export your data at any time.

Acceptable use

You will not:

• Use the service to harass, defraud, or harm anyone.
• Upload content that is illegal, infringing, malicious, or that you don’t have the right to share.
• Attempt to breach, probe, or circumvent our security controls.
• Use automated means to scrape data or evade rate limits.
• Resell the service, white-label it, or expose it to third parties as a platform of your own.

Donations and payments

Payment processing is handled by Stripe. Stripe’s standard processing fee (2.2% + $0.30 at time of writing) is passed through directly to your organisation; we charge no additional platform fee on donations. Subscription charges for paid plans are billed monthly or annually per the plan you select and are non-refundable except where required by law.

Uptime and support

We aim for 99.5% monthly uptime but make no guarantee. Support is provided via email within one business day. Critical incidents are communicated on the account’s primary contact email.

Termination

• You may cancel any time from the account settings or by emailing us. Your data stays available for 30 days after cancellation so you can export it.
• We may suspend or terminate accounts that violate these terms or that are used in a way that threatens the integrity of the service for others.

Warranty and liability

The service is provided “as is.” To the maximum extent permitted by law, our aggregate liability for any claim arising out of the service is limited to the amount you paid in the 12 months before the claim.

Changes

If we materially change these terms we’ll notify the primary contact on each account at least 30 days before the change takes effect. Continued use after the change takes effect means you accept the new terms.

Governing law

These terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law principles. Venue for any dispute is in the state or federal courts located in Davidson County, Tennessee.

Contact

Questions about these terms: hello@mg.gracesquad.org.